Privacy Policy

1. Information We Collect

We collect personal data necessary to provide and improve our service marketplace connecting clients with skilled artisans:

• Account Information: Full name, phone number, email address, profile picture, and physical address.
• Geolocation Data: Precise GPS location (when permitted) to match clients with nearby artisans and locate active job requests.
• KYC & Identity Verification Documents (Artisans): Government-issued ID (NIN, Driver’s License, or Voter's Card), guarantor details, and work portfolio photographs.
• Transaction & Payment Data: Monetization history, vetting fee records, and payment reference tokens processed via CBN-licensed payment partners (e.g., Paystack). We do not store raw credit/debit card numbers.
• Technical Data: Firebase device FCM tokens for push notifications, device model, operating system, and IP address.

2. Legal Basis & How We Use Your Data

Your personal data is processed under the legal grounds permitted by the NDPA 2023, including contractual necessity, legal obligation, and legitimate interest:

• Facilitating job bookings, quote negotiations, and real-time chat between clients and artisans.
• Verifying artisan identities to prevent fraud and maintain platform safety.
• Processing credit purchases, booking deposits, and lead fees.
• Sending critical service notifications, OTPs, and booking updates via FCM push notifications or SMS.

3. Data Sharing & Third-Party Processors

We do not sell your personal data. We only share data with trusted partners under strict confidentiality agreements:

• Payment Gateways: Paystack (CBN-licensed PSSP) for processing card and bank transfers.
• Push Notifications & Analytics: Google Firebase Cloud Messaging for delivering real-time job alerts.
• Cloud Infrastructure: MinIO / GCP cloud storage for secure storage of portfolio media and verification documents.
• Legal & Regulatory Authorities: When required by Nigerian courts, law enforcement, or regulatory bodies (e.g., NDPC, NFIU).

4. Your Data Subject Rights under NDPA 2023

As a data subject in Nigeria, you hold the following statutory rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal details.
• Right to Erasure (Deletion): Request permanent deletion of your account and data via our dedicated portal at /delete-account or in-app settings.
• Right to Object & Restrict: Withdraw consent or object to specific processing activities at any time.

5. Data Retention & Security

We implement industry-standard encryption (HTTPS/TLS, WSS) for data in transit and secure database hashing for sensitive fields. Personal data is retained only for as long as your account remains active or as needed to comply with statutory legal and tax obligations.